Terms and Conditions

Placing an order

By placing an order via this website, you are making an offer to Escossa to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order, we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Esscosa for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card will be authorised when your order is placed and processed. This does not affect your statutory rights.

Your right to cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days.

Returns policy

We only accept products back which are unused and in the original packing or are faulty and items must be returned within 14 days of receipt. The buyer is responsible for the returns cost. Please contact us before returning any goods. We will either replace the product(s) or give a refund.

You must obtain a Returns Authorisation Number from us prior to returning your item. We reserve the right to reject a return if any of the above points are not adhered to.

When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Making returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty. To return any products to us, please write on the reverse side of the invoice, (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:

Returns Department

Esscosa

PO Box 480

Manchester

M28 8DF

When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Payment and taxes

All our payments are handled by PayPal who offer a very secure online payment system. Please call or email for alternate method of payment. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and are exclusive of UK sales tax (VAT). The current rate of VAT is 20%. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If you are in the EU, please provide with VAT number. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Our guarantee to you

If your credit/debit card is used fraudulently as a direct result of being used to buy from our site. Your credit card company is obligated to take responsibility. We will use our reasonable endeavors to work with your credit card company to minimise the hassle for you.

We endeavor to display through this website all items in our current range. We aim to hold stock whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

UK delivery

Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within five working days. If an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Our carriage charges for UK mainland is a flat rate of £7.50 plus VAT for orders up to £50.00 ex VAT

and FREE for order over £50.00 ex VAT for UK mainland only.

If your address is located outside UK mainland an additional premium will apply, we will notify you of this before we dispatch your order.

OUTSIDE UK MAINLAND DELIVERIES: Ask for delivery rates.

Please note post codes below are outside UK mainland.

For Ireland surcharges apply, please call for carriage quote.

The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-40, PH49-50, ZE.

Northern Ireland, Isle of Man, Isles of Scilly - postcodes BT, IM, TR21-25.

Please note we classify the Channel Islands and R.O.Ireland as international destinations.

Parcels despatched for delivery to the above postcodes are subject to surcharge.

All items are sent using a Tracked Mail Service and will require a signature upon delivery, please ensure that someone is available at the address you specify to accept the delivery.

Our couriers will aim to attempt delivery twice on each attempt they will leave a “while you were out” Card for you to rearrange delivery at a more convenient time.

Thereafter the item will be returned to our warehouse and will incur a charge to re-deliver.

ADDRESS

Esscosa

PO Box 480

Manchester

M28 8DF

TEL: 0161 241 9465

(calls to 03 numbers are charged at the same rate as 01 and 02 numbers)

EMAIL: [email protected]

Conformity of goods

We take every care to ensure that the colour, description and specification of our products are correct at the time of going to press. However, colour, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & limitations of liability

Esscosa does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Esscosa nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Esscosa or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Esscosa and any other associated company of Esscosa as if references to Esscosa included references to each such associated company.

While Esscosa uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Esscosa will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Esscosa takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Esscosa will not be responsible nor liable for your use of any other websites which you may access via links within this website. Esscosa does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Esscosa.

The entire liability of Esscosa under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Esscosa will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Esscosa may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Esscosa.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Esscosa or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or of all the material available on this website in any form is prohibited say that you may:

  • Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Esscosa; and
  • Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Law and territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by telephone on 0333 014 3938, by email at [email protected]